We are currently experiencing a major service outage that affects all data and all customers. This issue is related to a colocation to VPC migration and is not a security concern. In fact, once the migration is complete, the VPC will enhance our security measures.
Please rest assured that all data collected before January 15 is safe and has been transmitted to your preferred customer endpoints, including our account API.
Our team is actively working to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience as we work to restore full functionality.
We will provide updates as soon as we have more information. Thank you for your understanding.
Posted Jan 15, 2025 - 20:19 UTC
This incident affects: Application Core (Substation, Transmission API, Dashboard).